Communication Skills

18
Apr

A Simple Phrase That Leaders Need To Know

Bonjour!

I don’t speak French.  When it was time to take a foreign language in high school, Spanish seemed a more practical choice where I lived in California.  However, it makes things a bit difficult, each Summer when I head to beautiful French-speaking Switzerland.  Every year, I spend a month conducting leadership workshops and trainings at international leadership camps.  Rough gig, huh?  Everyone in my sessions speak English – so I get to teach in my native tongue.  It’s when I head out into the real world that things get a little tricky.  Even simple tasks such as buying an apple at the market or ordering a desert from a counter are an ordeal when you are unable to communicate.  Sadly, after three years of annual visits, I still get through the day with pointing, pantomime, and finally asking “Do you speak English?”  

There is one word that anyone who spends even a little time in Switzerland will learn: “Bonjour!”  

That’s “Good Day!” in English.

Russ Peak & Family EuropeThis formal greeting isn’t held in reserve for when you enter a store or sit down at the café.  You’ll hear it from everyone you happen to pass.   Men, women,  children,  young,  old… Everyone.   And they don’t just say it.  They emphasize it with  a sing-song happy voice accompanied by a big smile that makes you feel like they really mean it.  This was quite strange at first, especially coming from a country where you can live in a place for a decade and still not know their neighbor’s first name.  But you get used to it.  And taking a cue from the country that Forbes Magazine lists as the #2 Happiest Place To Live, pretty soon you find yourself smiling and presenting your own happy “Bonjour!” to everyone that might cross your path.  It’s amazing!

FAST FORWARD

I’ve been back in the US for only a few days now.  Yesterday my girls and I headed to the beach.   It was my first real interaction with the general public since my return.   While my daughters soaked in the sun, I took a stroll along the shore.   It wasn’t long till I saw another walker enjoying the coast – they were heading right toward me.

She was  about my age casually walking, looking down at the sand as she did.   I got ready to dispense with my best, “Bon Jour!”  when it occurred to me where I was – or where I wasn’t.   I decided that my greeting would likely earn me a weird look.  Even worse, she might stop me and start speaking to me in French assuming that I knew the language.  As the woman came closer I felt nervous and told myself to look down or away and act as though she didn’t exist.  That’s what you’re supposed to do, right?

At the last second, I put a smile on my face and spoke a cheery “Good Day!” 

The words felt weird coming out of my mouth.  It’s the literal translation for Bonjour but who the heck says Good Day?  Not me.  Well, unless I’m imitating Fez from That 70’s Show with his offended “I said Good Day!!”

The woman, however, looked up smiled and said “Good Day!” right back.  It was wonderful to see her transformation from someone who, like myself, was trying her best to not to make eye contact with a stranger into someone wearing the look of happiness and relief that someone else had broken the ice.

For the rest of my walk, as other people passed, I tried other greetings… “Hello”  “Good morning”  “Hi”  Eventually settling back to my original “Good Day!”

Your ‘Hello!’ Could Change Somebody’s life.

GoldenGateBridge

I remember reading an article called Jumpers published in The New Yorker.  One of the lives featured in this piece is of a man who jumped off San Francisco’s Golden Gate Bridge.   Lonely and suffering from depression, he decided to end his own life.  When officials found the note that he’d written and left on his bureau just a few hours earlier, they read the words:   ‘I’m going to walk to the bridge. If one person smiles at me on the way, I will not jump.’

Not one person smiled.

I’m not saying someone committing on not committing suicide rests in your ability to smile at everyone on the street.  However, a study out of the University of Chicago reports that at any given time at least one in five people  (or about 60 million Americans) suffers from loneliness.  I’d venture to guess that also means that one in five of your co-workers or one in five of your peers at school suffer from loneliness too.  And a simple “hello” or “good day!” or even just a smile might be all someone you come in contact with needs to make it through the day.

“If you go looking for a friend, you’re going to find they’re scarce.  If you go out to be a friend, you’ll find them everywhere.”

– Zig Ziglar

 

PS – Two notes I want to make: 1) I have signed up for a beginning French Language Class.  When I return to Switzerland in 2015… I’m going to be a little less helpless than usual.  2) I passed the same woman on the way back on my walk.  She said hello and pointed out a few seals that I hadn’t seen that were swimming right off the shore where we were standing.  : )

What are your thoughts on the power of a hello and a smile?   Have you ever had a day when that’s all you really needed from anyone?  We want to know!  Please share your ideas with us in the comments section below.


 

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Request Your Complimentary: 'How To Set Goals' Workbook

Are you looking for great goal-setting lessons and leadership curriculum that you can use to teach the important principals of effective goal-setting to your leadership class? I'd like to send you a complimentary copy of 'How To Set Goals' - the workbook that has already helped 100s of leadership teachers effectively share the power of goal-setting with their students. I created this downloadable PDF with the busy leadership teacher in mind. It's edited and designed to be easy to print, easy to understand, and ready for immediate use in your personal goal-setting success and for use in your next leadership class. Enjoy!
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8
Apr

Leaders Are Listeners: 10 Easy Steps to Effective Listening Skills

When you think of people you like to hang out with, chances are, one of their qualities is that they are good listeners.   In the age of technology, listening is becoming a lost art.  It’s easy to let the pseudo-communication of social media and texting replace real conversations.

But, leaders are listeners.  

When you listen, you learn. And it shows people that what they have to say is important.  Think about it.  The people who listen to us are the ones we move toward.  When we are listened to, it validates us and helps us open our minds.

To enhance the human connection on your campus, show some leadership and follow these strategies to better listening.

1. Listen, listen, listen.

Just like you’d get yourself in the mental mode to play your favorite sport, take a test, or drive a car, it’s important that we mentally prepare ourselves to listen.  Listening takes discipline – similar to training for your sport, studying for a test or learning to drive!  So practice with intention.

2. Get rid of distractions.

Put away your smartphone.  Period.

 It’s a drag when someone feels like anything and everything else is more important than the person standing in front of them.

If you’re in a crowded, noisy place (such as a party or game) and it’s an important conversation, ask to move somewhere that’s quieter.

3. Don’t judge too early.

It’s easy to jump to conclusions before we have heard the whole story.  Listening is also about waiting and patience (remember how it’s a discipline?)  Don’t feel bad if you’re not in complete agreement with the other person.  Leaders acknowledge and respect others’ views.

4. Ask questions.

When you ask questions, you convey genuine interest.  It makes people feel good.  Meaningful questions help a conversation take on more depth, and you create a rapport and trust with the other person.  And – leadership is about gaining the trust of others.

5. Focus on key ideas – and what isn’t said out loud.

body-language

Instead of drifting off in boredom, listen for and extract the central idea.

This means to pay close attention to what is being said beneath the words.  Focus on what’s NOT being said, too.  Interpreting another person’s tone and feelings takes some observation and insight.

6. Don’t forget about body language.

Great listening skills go beyond what your ears are doing.  Face the other person, maintain eye contact, and nod your head to demonstrate you’re fully committed to the conversation.

7. Suspend your own agenda.

Often, instead of listening to what’s actually being said to us, we mentally formulate our response.  It’s hard, but focus on the speaker’s words and forget about your stuff.  Sometimes, people don’t want advice.  They just want a listening ear.

8.  Empathize. 

Consider the speaker’s point of view as if their concepts were your own.  Empathy places you in the other person’s shoes and helps you gain a sense of their feelings and experiences.  It’s not easy, but you’re practicing!

9. Acknowledge their point of view is valid.

People are different. We often don’t agree with others, but great listening includes acknowledgement. Their point of view is just as important and worthy as our own.  Remember, everyone wants to feel important!

10. Paraphrase.

Repeat back the speaker is saying to make sure you’ve understood. This also demonstrates attentive listening.  For example,

“So you’re telling me that you think my employee evaluation process is unfair?”

“Oh… so you hate the music we play at our dances?”

That’s it!  Practice these listening techniques throughout your week and let me know how it goes.  

Or, if I’ve missed one, please let me know in the comments section below.   Thanks!

1
Apr

Goal Setting Basics: 4 Words That Sabotage Goals

The Inner Critic is a concept that psychologists use to refer to that inner voice that attacks a person, saying that he or she is bad, wrong, stupid, worthless, and so on.  And it loves to show up right when you’re trying to accomplish your most important goals.  It tells you that you are going to fail.   And oftentimes it succeeds – simply because you choose to believe those negative thoughts.

 

Ghandi-Quote

 

 

 

The voice of this Inner Critic is nothing more than a thought. And the average person has about 50 thoughts per minute! These ideas or opinions are produced by thinking or just suddenly occurring in our mind. They can be about anything… from a memory of our last vacation, a joke we heard on TV, a doubt about our life, or even a fierce dragon!  Your Inner Critic LOVES to hold on to certain negative thoughts, and accepts them as true – even when there’s not one shred of proof to back it up – that’s when these thoughts transform into beliefs.

Inner-Critic-Words

 

 

 

 

 

 

 

Remember: Just since we believe something, it doesn’t make it true.  Heck, people used to believe the Earth was the center of the universe until scholars took a good look and proved them wrong.

 


When setting goals, a good place to silence the Inner Critic is with our words.

Ever tell a lie? Of course you have. Ever tell a lie so many times that one day you caught yourself thinking that the lie was the truth. That’s because the words we speak reinforce your beliefs.

When we say our negative thoughts out loud, we reinforce those beliefs which keep us from taking action and eventually lead us to failure.

However, when we transform those thoughts into positive statements, we force our Inner Critic to listen and change the things it tells us.

Here are 4 Negative Words we can avoid when speaking about our goals and the 4 Positive Words we should use to replace them:

 

#1 – “TRY”

TRY is one of the most useless words ever. It’s the word we use when we intend to fail.

What did our old pal YODA say about the word try? That’s right!

 “DO or DO NOT – There is no try.”

 

#2 – “CAN’T”

CAN’T is such a final word.  It instantly tells your Inner Critic that all possibility of success is gone.

Which is just so sad! Especially, since most of the time when someone says CAN’T – they usually mean WON’T.

If you wan’t to set forth on a positive track, substitute the word CAN’T with CAN!

 

#3 – “WHY”

Your Inner Critic is always looking for an excuse to butt-in and give an opinion.

It likes nothing better than to tell you you’re not good enough and seeks to talk you out of your goals.

When you say the word: “WHY” – you’re giving your Inner Critic a direct invitation to jump in and fill in the blanks for you.

When we feel desperate or helpless it often comes out as “WHY ME?”

When doubt enters your mind, replace WHY with HOW.  

When you ask: “WHY CAN’T I FIND A JOB?” Your Inner Critic comes up with all sorts of negative answers that psyche you out!

Instead ask:  “HOW AM I GOING TO DO THINGS DIFFERENT TO FIND THE CAREER THAT’S WAITING FOR ME?”

And instead of asking: “WHY AM I DOING SO BAD IN SCHOOL?”

Assign your creativity to work on: “HOW AM I GOING TO ARRANGE MY SCHEDULE TO ALLOW ME TO STUDY MORE?”

See how it forces your Inner Critic to use its efforts more efficiently?   You challenge it to come up with a solution to your goal rather than knock it down.

 

#4 – “DON’T”

Human beings tend to gravitate toward the direction in which we are focused. When we get wrapped up in thinking and talking about the things we don’t want to have happen in our lives, we take away our focus from the things we do want.

It’s the first quality any goal needs to succeed. I talk about it in a past post: How To Set Goals | Quality #1: Make Your Goals Positive!

Focus your goals on the positive with words like: I WILL or I WANT or I AM!

 

ONE LAST THOUGHT ON NEGATIVE SELF-TALK & CONQUERING THE INNER CRITIC:

There are so many ways that our Inner Critic can make us struggle with the person we were born to be.  Check out this video created by ALWAYS.

They have launched a campaign to help young women eliminate negative words from their lives.

When I watched it, it made me re-think everything that comes out of my mouth.  Let me know what you think.

 

Has your Inner Critic ever kept you from getting what you want?  Do you have any tips on how to keep positive when self doubt starts to interfere with your goals.  We want to know!  Please share your ideas with us in the comments section below.


 

Cover

Request Your Complimentary: 'How To Set Goals' Workbook

Are you looking for great goal-setting lessons and leadership curriculum that you can use to teach the important principals of effective goal-setting to your leadership class? I'd like to send you a complimentary copy of 'How To Set Goals' - the workbook that has already helped 100s of leadership teachers effectively share the power of goal-setting with their students. I created this downloadable PDF with the busy leadership teacher in mind. It's edited and designed to be easy to print, easy to understand, and ready for immediate use in your personal goal-setting success and for use in your next leadership class. Enjoy!
  • This field is for validation purposes and should be left unchanged.

 

 

4
Mar

How to Make Your Leadership Games Teach & Energize

A well-chosen selection of fun leadership games, team-building exercises, and icebreakers that get high school leaders up and moving is an invaluable part of any activity director’s arsenal.  The right activity can break up the monotony of your class, work as a topic lead-in for your important leadership lessons, and create meaningful bonds among your student government.  However, even the best group games depend on the skill of the game leader.

After 17 years, being involved with youth leadership conferences and classes,  I’ve discovered what it takes to make a group game work and am excited to pass it on to you.  Just use these simple secrets and you’ll be leading games like a pro!

Safety First!!       

Keep your games safe!  Just since it sounded fun on the internet, doesn’t mean that it’s the right game for your group.   Use your common sense and be safety minded.  NEVER introduce an icebreaker game that will make others uncomfortable – physically or mentally.

Play With A Purpose

Get to know me games are a great way to ease students through the discomfort that comes with getting to know strangers.  However, don’t miss the opportunity to include valuable lessons into your fun.   Pick games that purposefully demonstrate communication skills, team-building, empathy, and other student leadership qualities instead of letting those teachable moments pass you by.

Make Your Explanations Clear

Keep your games simple!  Every rule you add is just one more obstacle between you and the success of your games.  When giving the instructions, don’t assume they understand you.  If possible, write them down for clarity, give an example, or bring a couple of students up to do a demonstration.

Student-Leadership-Games-PicKeep Things Moving 

Don’t spend too much time on any one game.  Icebreakers that take longer than 15-minutes quickly lose their momentum!  Advancing through two or three shorter high-action games related to your teaching topic is best.  Pay attention to the participants to make sure that they’re having fun.  If your game just isn’t working – move on to another.

Involve Everyone

Don’t force people to participate.  However, both students and adults should be encouraged to join in the activities, or at least show respect by paying attention.  Advisors and student helpers socializing or texting during your session will quickly kill the team-building energy you’re trying to create.   Casually enlist your inattentive lurkers to partner up in for next game expressing that you could really use their help.

Follow Up With Discussion

At the end of your games, gather your student leaders for a discussion on the leadership skills that were just demonstrated through their play.  Don’t expect your students to get ‘the lesson’ just by playing the game without an explanation as to how it relates to your topic.     Have questions ready to act as a guide, but let your student leaders take the lead and talk about their “Aha!” moments.

• • • •

That’s it!   Over the next several days I will be adding an online collection of my favorite quick yet effective leadership games complete with directions and follow-up discussion questions.  Look for them under the blog category Play With Purpose.   Let me know if you like ’em and I’ll keep adding.  If you have any favorite energizer that you think readers would enjoy, additional discussion questions, or requests, please send them along to me.

Oh one last tip:  Remember, they’re just games… so have fun!

1
Feb

Leadership Game | “Yes! And…” | A Fun Improv Game With A Leadership Lesson!

Leadership Game | “Yes! And…” |  A Fun Improv Game With A Leadership Lesson!


Description

In college, I took Improvisation for Actors.  It was a class where through interactive games, you practice acting, problem solving, or just reacting in the moment and in response to the stimulus of one’s immediate environment and inner feelings.  One of my favorites that semester was the game: “Yes! And…”  It’s purpose, I was told, was to ingrain the actor in me with a positive mindset – a skill necessary not just for acting and improv, but also for anyone who wishes to be an effective leader.

Throughout the game, volunteers come to the front one pair at a time and converse with each other in front of the group.  However, the players must always beginning every response with “Yes and…” then continue the sentence in a positive manner following the lead of your partner.  It’s not only a fun way to play and bond with your team, it also leads in to a great leadership discussion.

Purpose

Quick and positive thinking are highly valued in improvisation because when a player adopts a negative mindset (using “But” or “No”) a scene will not advance optimally and naturally as is the intent. However, these skills are also necessary for anyone who wishes to be an effective leader.  Leaders often need to exhibit a forward moving attitude even when the unexpected occurs and adapt to new directions and ideas that might be different from their own personal vision or beliefs. This great game is great for practicing positive thinking and lots of fun too!  It also teaches you how to always have something to say.

Group Size

15-25 participants. Smaller groups work best but I’ve  used this well in groups of 250+.

Only 2 volunteers play at a time in front of the group.

Materials Required

No materials required.

optional – use a dry erase board for writing participant’s key point answers and “a-ha!” moments during discussion.

Time Required

10-15 minutes

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INSTRUCTIONS

Step 1:. You will explain the rules of “Yes! And…” giving a sample dialog with yourself, or if possible, enlist the aid of a student helper who has played before or who you can teach the game prior to the session

Tell your group:

In this game partners will have a discussion between themselves in which both must listen to what their partner says, then respond to whatever it was they said beginning your sentence with the words “Yes!  And…” then complete the sentence in a positive upbeat manner that will not only support but expand the original concept bringing it to the next level.

For example

Player A says: “This classroom is sure filled with a bunch of desks!”

Player B responds: “Yes! And I heard that at last count there was more that a million!”

Player A says: “Yes! And if we stacked them all one on top of the other they would reach the moon!”

Player B responds: “Yes! And that would sure be a great way to get to the moon rather that a rocket.”

Player A responds:“Yes! And I’ve always wanted to go to the moon since I’ve heard its made of green cheese!”

Play B responds: “Yes! And I hear that every third Friday is cheese tasting night up there!”

Explain: Players will continue this conversation until I shout “Cut!”

Step 2: Pick two volunteers who want to give it a go!

Step 3: Either allow the first speaker to begin with a random statement or involve your group letting them call out a topic for the players to follow.

Step 4: Let them create their dialogue allowing it to grow more and more outrageous.  When the pair reaches a big laugh shout “And… Cut!” in your favorite Hollywood director voice.  If they don’t reach a laugh cut them after several responses and send them off with applause as well.

Step 5: Always, encourage players to “Thank your partner for playing with you!”  before they part.

Step 6: Allow every pair of volunteers to return back to the group with a round of applause.

Step 7: Bring up two more volunteers and do it again and again till everyone who wants to has had a turn before turning the activity to discussion.

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DISCUSSION IDEAS

  1. Talk about the positive thinking skill as it related to the “Yes and…” game they just played and ask your group, “In what way is this an important skill for an actor or someone who plays these improvisation games?” Discuss with your group how this skill of moving forward with a positive attitude can also work to the benefit of their leadership team and more so, as a leader on their campus.
  2. Ask the group, “How did the game make you feel with the pressure from having to quickly answer on a strangely evolving topic.” And, “How do you feel when someone presents answers or goes in a different direction all together from what you specifically had in mind as the leader?” “How do you handle it?”  “How should a leader handle these situations?”
  3. Explain that this game is often played by improvisation groups to build flexibility and quick thinking – two highly desired skills by any actor.  Ask “What other skills make for a good improv players?” “Why?If possible, write down answers the skills on the dry erase board for easily referral for the next question.
  4. As a continuation to #3, ask “Which of these skills could also be a skill important to you as a leader?” “Why?” Encourage them to give examples and possible scenarios.

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COMMENTS

  1. Try leave on a good note. When you shout “and cut”, do it at the end of a “Yes and…” comment that gets a good laugh from the group.
  2. Remember, like many leadership and team-building games, this in not just a quick game in route to an object lesson. This game actually is great practice in developing these invaluable leadership skills. Incorporate this and other leadership skill building games into your leadership or student council class on a weekly basis.
  3. Ideas stick better when accompanied by a personal example.  Your students will gain greater retention of your discussion points when they accompany their basic answers with an example or descriptive story, hypothetical or real, that involves how they have or will use their leadership skills in a personal away.  Encourage this sort of response and ask follow up questions if you must.
  4. New at leading group games?  Check out this article that explains the simple secrets that will leave you leading games like a pro!  Playing With A Purpose: Simple Secrets To Leadership Games That Teach And Inspire

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Do you have a great follow up discussion question or idea that would benefit this game?  A twist on the normal play?  Or perhaps a different improvisation game that leadership teachers and trainers could use to demonstrate and develop leadership skills with their students?  Let us know!  We want to hear from you!!